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Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.
Cannie, Joan Koob.
GMDText
LanguageEng
Classification658.812 C363 1994
PublisherAMACOM, New York., c1994
SubjectConsumer satisfaction.Customer services.Customer relations.
Descriptionix, 131 p. : ill. ; 24 cm.
ISBN981006005X

Notes

Includes bibliographical references and index.
No.
Barcode
Branch
Location
Call No.
Status
Due Date
1
064829
LIBRARY
LIBRARY
658.812 C363 1994
Available
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