註釋
In E-MAIL ETIQUETTE, seasoned author and trainer Shirley Taylor shows you how to create electronic rapport and achieve the right results from your e-mails. In her usual clear, straightforward style , Shirley gives practical guidance on how you can make e-mail work for you, including: • Maximizing the potential of e-mail • Looking good online • Writing clear, effective messages • Structuring messages logically • Developing rapport through e-mail • Managing your mailbox • Practicing safe e-mail • Nurturing your netiquette
