In E-MAIL ETIQUETTE, seasoned author and trainer Shirley Taylor shows you how to create electronic rapport and achieve the right results from your e-mails. In her usual clear, straightforward style , Shirley gives practical guidance on how you can make e-mail work for you, including: • Maximizing the potential of e-mail • Looking good online • Writing clear, effective messages • Structuring messages logically • Developing rapport through e-mail • Managing your mailbox • Practicing safe e-mail • Nurturing your netiquette

MODEL BUSINESS LETTERS, E-MAILS & OTHER BUSINESS DOCUMENTS (SIXTH EDITION) contains over 500 sample documents covering a wide range of business situations, as well as practical advice on content, language, style and structure— giving you an indispensable framework for creating clear and effective business communications. With this book you will learn: • How to present business documents clearly and effectively • How to structure your communications to enhance understanding • How to say what you want to say and achieve the desired results • How to make email work for you • Model examples for a range of business communication needs • 100 top-tips for better business writing