We all negotiate every day, yet few people ever learn how to negotiate. In today’s interdependent world of business partnerships and long-term relationships, a win-win outcome is the best result.

Special Features:
• Preparing to negotiate
• Using tactics and counter-tactics
• Identifying interests
• Creating value
• Developing you Plan B
• Maintaining your relationship
• Managing emotions
• Deciding what to do when things get ugly

In PRESENT FOR SUCCESS, the author gives the learners the fundamentals of presenting
effectively, from preparation, to on-stage conduct, and techniques and tools to make
learners’ presentation unique, engaging, and a memorable success.

The book includes:
• developing excellent content
• managing audience attention
• using the voice effectively
• adding impact with facial and physical expression
• handling difficult questions

In E-MAIL ETIQUETTE, seasoned author and trainer Shirley Taylor shows you how to create electronic rapport and achieve the right results from your e-mails. In her usual clear, straightforward style , Shirley gives practical guidance on how you can make e-mail work for you, including: • Maximizing the potential of e-mail • Looking good online • Writing clear, effective messages • Structuring messages logically • Developing rapport through e-mail • Managing your mailbox • Practicing safe e-mail • Nurturing your netiquette